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2026 Salary — Virginia
Updated April 29, 2026

Customer Success Manager Salary in Virginia: $101K Median

Customer Success Managers in Virginia earn between $65K and $166K per year.

That's +6% above the US national median.

Quick Answer

As of April 2026, the median Customer Success Manager salary in Virginia is $100,700 per year — +6% above the US national median of $95,000. Salaries range from $65,455 (entry, 25th percentile) to $166,155 (90th percentile). Virginia's cost-of-living index is 104. State income tax applies.

Median
$100,700
+360.0% YoY
Entry
$78,546
Experienced
$132,924
Top 10%
$166,155

About Customer Success Managers in Virginia

Customer success managers (CSMs) own post-sale customer relationships, drive adoption, prevent churn, and identify expansion opportunities. They are the primary point of contact for B2B SaaS customers.

Hot 2026 Skills

GainsightSalesforcedata-driven CSAI for CS workflowsexpansion playbooksproduct-led growth

ATS Keywords

customer successchurn reductionNPSQBRsSalesforceGainsightaccount managementSaaSrenewalexpansion

Customer Success Manager Salary in Virginia Metros

Click any city for full breakdown including take-home pay calculator.

CityMedian
Virginia Beach$93,100

How to Negotiate Your Customer Success Manager Salary in Virginia

Walk-away anchor: $91,545.

Leverage Points

  • Quantified savings: dollars cut from COGS, hours of process time saved
  • Six Sigma Black Belt, PMP, CSCP certifications carry pay premiums
  • P&L responsibility and headcount managed
  • ERP / automation experience (SAP, NetSuite, Workday, RPA tooling)

Negotiate Beyond Base

Annual performance bonus tied to operational KPIsPMP, Six Sigma, CSCP certification reimbursementProfit-share or long-term incentive plan (LTIP)Relocation package for plant / DC rolesTuition reimbursement (often MBA-eligible)

Customer Success Manager Salary FAQ — Virginia

What is the average Customer Success Manager salary in Virginia?
The average Customer Success Manager salary in Virginia is $100,700 per year as of April 2026. Salaries range from $65,455 (entry, 25th percentile) up to $166,155 (90th percentile). State income tax applies.
How does Customer Success Manager pay in Virginia compare to the US average?
Customer Success Managers in Virginia earn approximately 6% more than the US national median ($95,000 nationally vs $100,700 in Virginia). Virginia's cost-of-living index of 104 is close to the national average.
Did Customer Success Manager salaries in Virginia increase in 2026?
Yes — Customer Success Manager salaries in Virginia grew approximately 360.0% year-over-year, from $21,891 in 2025 to $100,700 in 2026. This reflects the broader Operations sector's wage growth, driven by Gainsight and Salesforce demand.
Which Virginia cities pay Customer Success Managers the most?
Top-paying Virginia metros for Customer Success Managers: Virginia Beach ($93K). Click any city for full breakdown including take-home pay.
What's the job outlook for Customer Success Managers in Virginia?
CSM roles projected to grow 14% through 2034. SaaS expansion and net revenue retention focus driving strong demand. Virginia's top industries include Government/Defense, Tech (Data Centers), Shipbuilding, and the state's unemployment rate is 3.3% — a tight labor market favoring candidates.
Does Virginia have state income tax?
Yes, Virginia has state income tax. This affects take-home pay — at $100,700, expect 4-7% effective state tax depending on filing status. See city pages for detailed take-home calculations.
What skills are most in demand for Customer Success Managers in 2026?
Hottest 2026 skills: Gainsight, Salesforce, data-driven CS, AI for CS workflows, expansion playbooks, product-led growth. ATS systems specifically scan for these. Adding them to your resume — naturally and in context — improves your match rate with Virginia employers.
How can I increase my Customer Success Manager salary in Virginia?
I delivered $X in annualized savings in my last role through process redesign. With my PMP and Black Belt, I'm targeting $X base plus a performance bonus tied to operational KPIs. Beyond base, negotiate: Annual performance bonus tied to operational KPIs, PMP, Six Sigma, CSCP certification reimbursement, Profit-share or long-term incentive plan (LTIP), Relocation package for plant / DC roles. Walk-away anchor for Virginia: $91,545.

Methodology

Virginia Customer Success Manager salary is the BLS national median ($95,000) adjusted by Virginia's state multiplier (1.06×). YoY rate from BLS Employment Cost Index. Last reviewed April 29, 2026.

Customer Success Manager Salary in Other States

Alabama$84KAlaska$100KArizona$93KArkansas$81KCalifornia$112KColorado$100KConnecticut$106KDelaware$97K

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