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2026 Salary Data — Virginia Beach, VA
Updated April 28, 2026

Customer Success Manager Salary in Virginia Beach: $93K Median

Customer Success Managers in Virginia Beach, VA earn between $61K and $154K per year.

That's -2% below the US national median of $95,000 for this role.

Quick Answer

As of April 2026, the median Customer Success Manager salary in Virginia Beach, VA is $93,100 per year — -2% below the US national median of $95,000. Salaries range from $60,515 (entry, 25th percentile) to $153,615 (90th percentile). Customer Success Managers in Virginia Beach earned approximately $20,239 in 2025, representing 360.0% year-over-year growth.

Median
$93,100
+360.0% YoY · $7,758/mo
Entry
$72,618
0–2 years
Experienced
$122,892
5+ years
Top 10%
$153,615
Senior/lead
Customer Success Manager Salary — Virginia Beach vs Nearby
Virginia Beach
$93K
Charlotte
$97K
-4% vs Virginia Beach
Fort Worth
$97K
-4% vs Virginia Beach
Mesa
$93K
+0% vs Virginia Beach

Free ATS scan · Virginia Beach employers · Results in 60 seconds

About Customer Success Managers in Virginia Beach

Customer success managers (CSMs) own post-sale customer relationships, drive adoption, prevent churn, and identify expansion opportunities. They are the primary point of contact for B2B SaaS customers.

Core Responsibilities

  • Own customer relationships and renewals
  • Drive product adoption and engagement
  • Identify upsell and expansion opportunities
  • Run quarterly business reviews (QBRs)
  • Reduce churn and improve NPS

Education & Certifications

Typical path: Bachelor's degree

In-demand certifications

Gainsight CSM CertificationHubSpot Customer SuccessCustomer Success Association (CSA)

Virginia Beach Job Market

Military and tourism hub with strong defense industry.

Population
459K
Cost of Living
100
vs 100 US avg
Unemployment
3.8%
Median Home
$360K

Top Industries in Virginia Beach

Military/NavalTourismDefenseHealthcare

Top Employers Hiring Customer Success Managers

Major employers active in Virginia Beach or hiring remotely from this metro.

Salesforce
HubSpot
Gainsight
Snowflake
Datadog
ServiceNow
Atlassian
Zendesk

All major employers use ATS software.

Workday, Greenhouse, Taleo, and iCIMS auto-screen 75% of resumes before a human ever sees them. Scan your resume free to see your match rate.

2026 Hot Skills & Resume Keywords

Skills that command salary premiums and pass ATS keyword filters.

Hottest 2026 Skills

These appear in the highest-paying Customer Success Manager listings.

GainsightSalesforcedata-driven CSAI for CS workflowsexpansion playbooksproduct-led growth

ATS Resume Keywords

Include these naturally throughout your resume.

customer successchurn reductionNPSQBRsSalesforceGainsightaccount managementSaaSrenewalexpansion
Career Outlook
+14% Growth Projected (2024-2034)

CSM roles projected to grow 14% through 2034. SaaS expansion and net revenue retention focus driving strong demand.

Customer Success Manager Salary Breakdown — Virginia Beach

PeriodEntry (25th)Median (50th)Top (90th)
Annual$60,515$93,100$153,615
Monthly$5,043$7,758$12,801
Weekly$1,164$1,790$2,954
Hourly$29$45$74

Based on 2080 working hours/year. Local figures derived from BLS Occupational Employment and Wage Statistics national median ($95,000) adjusted for Virginia Beach's cost-of-living multiplier (0.98×, sourced from BEA Regional Price Parities).

Customer Success Manager Take-Home Pay in Virginia Beach

After federal, state and FICA taxes — single filer, standard deduction.

Net Annual Take-Home
$69,138.85
Per month$5,762
Biweekly paycheck$2,659
Effective tax rate25.7%

Tax Breakdown on $93,100

Gross salary$93,100
Federal income tax−$12,184
Virginia state tax−$4,655
FICA (Social Security + Medicare)−$7,122.15
Take-home (net)$69,138.85

Estimates assume single filer, standard deduction ($14,600 for 2026), no 401(k)/HSA/dependents. Actual take-home varies with deductions, dependents, and benefits elections. Not tax advice.

Customer Success Manager Salary by Experience — Virginia Beach

Career-stage progression for Customer Success Managers in Virginia Beach.

ExperienceAnnual Salary
0–1 yr$66,809
2–3 yr$72,618
4–6 yr$97,755
7–10 yr$122,892
11–15 yr$145,013
15+ yr$138,254

Curve derived from BLS percentile data adjusted for Virginia Beach's 0.98× cost-of-living multiplier. Highlighted row = 7–10 year experienced level.

Year-Over-Year Trend

+360.0% vs 2025

2025 median:$20,239
2026 median:$93,100
Change:+$72,861

Operations sector growth driven by demand for Gainsight and Salesforce.

Is This A Good Salary?

Solid above median

Real purchasing power lands comfortably above the national middle-class threshold once cost of living is factored in. Homeownership and meaningful retirement savings are achievable on a single income.

COL-Adjusted Purchasing Power
$93,100
Solidly middle-class on the median - manageable, but disciplined budgeting is needed to save aggressively or buy a home.

How to Negotiate Your Customer Success Manager Salary in Virginia Beach

Walk-away anchor: $84,636 (offers below this are below market for Virginia Beach).

Leverage Points

  • Quantified savings: dollars cut from COGS, hours of process time saved
  • Six Sigma Black Belt, PMP, CSCP certifications carry pay premiums
  • P&L responsibility and headcount managed
  • ERP / automation experience (SAP, NetSuite, Workday, RPA tooling)

Beyond Base Salary, Negotiate

Annual performance bonus tied to operational KPIsPMP, Six Sigma, CSCP certification reimbursementProfit-share or long-term incentive plan (LTIP)Relocation package for plant / DC rolesTuition reimbursement (often MBA-eligible)

What To Say

"I delivered $X in annualized savings in my last role through process redesign. With my PMP and Black Belt, I'm targeting $X base plus a performance bonus tied to operational KPIs."

Anchor on $123K–$154K for experienced roles, citing Virginia Beach market data and your specific Gainsight/Salesforce expertise.

Customer Success Manager Salary FAQ — Virginia Beach

What is the average Customer Success Manager salary in Virginia Beach, VA?
The average Customer Success Manager salary in Virginia Beach is $93,100 per year as of April 2026 — $7,758/month, $1,790/week, or about $45/hour. Salaries range from $60,515 (entry, 25th percentile) up to $153,615 (experienced, 90th percentile). Source: BLS Occupational Employment and Wage Statistics adjusted for Virginia Beach's cost-of-living multiplier (0.98×).
Is $93,100 a good Customer Success Manager salary in Virginia Beach?
Solid above median. Real purchasing power lands comfortably above the national middle-class threshold once cost of living is factored in. Homeownership and meaningful retirement savings are achievable on a single income. Virginia Beach's cost-of-living index is 100 (vs 100 nationally), giving $93,100 a real purchasing power of approximately $93,100 in national terms. Solidly middle-class on the median - manageable, but disciplined budgeting is needed to save aggressively or buy a home.
Can you live on $93,100 in Virginia Beach?
Dual-income households support a comfortable family lifestyle. Single-earner families on the median may need to compromise on neighborhood, square footage, or college savings. Aim for 28-30% of pre-tax income on rent. The classic 30% rule still works here, though housing costs are creeping up faster than wages. For Virginia Beach specifically (median home price $360,000), a $93,100 salary supports a comfortable lifestyle.
Is $93,100 enough for a single person in Virginia Beach?
A single adult in Virginia Beach typically needs ~$45,000 for a comfortable lifestyle (housing, food, transport, healthcare, modest savings). A $93,100 salary is well above that threshold — a single person can live comfortably with significant savings room.
Is $93,100 enough for a couple in Virginia Beach?
A couple (one earner) in Virginia Beach typically needs ~$72,000 for a comfortable lifestyle. A $93,100 salary as the sole household income is sufficient — enabling moderate housing, savings, and discretionary spending. Two earners at $93,100 each ($186,200 household) provides solid middle-class comfort.
Is $93,100 enough for a family of 4 in Virginia Beach?
A family of 4 (one earner) in Virginia Beach typically needs ~$110,000 for a comfortable middle-class lifestyle (housing for 4, childcare/school, food, healthcare, transport, savings). A $93,100 salary as the sole household income is below the comfortable threshold — most families need a second income or to live in cheaper suburbs/exurbs of Virginia Beach. Childcare costs in Virginia Beach typically run $15K-$28K per child per year.
What is the take-home pay for a Customer Success Manager in Virginia Beach?
On a $93,100 Customer Success Manager salary in Virginia Beach, VA, you take home approximately $69,138.85 per year ($5,762/month, $2,659 per biweekly paycheck) after taxes. Breakdown: federal $12,184, state $4,655, FICA $7,122.15. Effective tax rate: 25.7%. (Single filer, standard deduction, no other adjustments.)
How much do Customer Success Managers in Virginia Beach earn compared to the US average?
Customer Success Managers in Virginia Beach earn approximately 2% less than the US national median for this role ($95,000 nationally vs $93,100 in Virginia Beach). However, Virginia Beach's cost-of-living index of 100 means real purchasing power is approximately $93,100 when adjusted for local prices.
What does an entry-level Customer Success Manager earn in Virginia Beach?
Entry-level Customer Success Managers in Virginia Beach typically start at around $72,618 (0–2 years experience). With 5+ years, Customer Success Managers earn $122,892 or more. Top earners (90th percentile) reach $153,615+, typically at senior or lead levels with specialized skills.
Did Customer Success Manager salaries in Virginia Beach increase in 2026?
Yes — Customer Success Manager salaries in Virginia Beach grew approximately 360.0% year-over-year, from $20,239 in 2025 to $93,100 in 2026 (+$72,861). This reflects the broader Operations sector's compensation trend, driven by Gainsight and Salesforce demand.
What's the job outlook for Customer Success Managers in Virginia Beach?
CSM roles projected to grow 14% through 2034. SaaS expansion and net revenue retention focus driving strong demand. Virginia Beach's top industries include Military/Naval, Tourism, Defense, and the metro's current unemployment rate is 3.8% — a tight labor market favoring candidates.
What skills are most in demand for Customer Success Managers in 2026?
The hottest 2026 skills for Customer Success Managers are: Gainsight, Salesforce, data-driven CS, AI for CS workflows, expansion playbooks, product-led growth. ATS systems specifically scan for these keywords. Adding them to your resume — naturally and in context — significantly improves your match rate with employers in Virginia Beach.
Who are the top employers hiring Customer Success Managers in Virginia Beach?
Top employers hiring Customer Success Managers in or near Virginia Beach include: Salesforce, HubSpot, Gainsight, Snowflake, Datadog, ServiceNow. Most use ATS software (Workday, Greenhouse, Taleo, iCIMS) to screen resumes — meaning your resume must be ATS-optimized to even get a human reader.
How do I negotiate a higher Customer Success Manager salary in Virginia Beach?
I delivered $X in annualized savings in my last role through process redesign. With my PMP and Black Belt, I'm targeting $X base plus a performance bonus tied to operational KPIs. Key leverage points for Operations negotiations: Quantified savings: dollars cut from COGS, hours of process time saved; Six Sigma Black Belt, PMP, CSCP certifications carry pay premiums; P&L responsibility and headcount managed. Beyond base salary, negotiate for: Annual performance bonus tied to operational KPIs, PMP, Six Sigma, CSCP certification reimbursement, Profit-share or long-term incentive plan (LTIP), Relocation package for plant / DC roles.
How can I increase my Customer Success Manager salary in Virginia Beach?
Three highest-leverage moves: (1) Add 2026's hot skills (Gainsight, Salesforce, data-driven CS) — they command 15-30% premiums. (2) Get a recognized certification (e.g., Gainsight CSM Certification or HubSpot Customer Success). (3) Tailor your resume to each role's keywords — CVCraft's ATS scanner shows you exactly what's missing.
What education do I need to become a Customer Success Manager in Virginia Beach?
Bachelor's degree is the typical path. However, Virginia Beach's competitive market increasingly values demonstrable skills, portfolios, and certifications alongside (or in place of) traditional degrees — particularly for Operations roles.

Methodology & Sources

Customer Success Manager salary figures for Virginia Beach are computed by adjusting the BLS national median ($95,000) by Virginia Beach's cost-of-living multiplier of 0.98× — a composite of regional wage data and price parities. Year-over-year change (360.0%) reflects the Operations sector's 2025-2026 wage growth per BLS Employment Cost Index trends. Last reviewed April 28, 2026.

Data Sources

Related Roles in Virginia Beach

Sales Manager →Product Manager →Operations Manager →Project Manager →Business Analyst →Executive Assistant →

Customer Success Manager Salary in Other Cities

Phoenix, AZ$95KSan Antonio, TX$88KFort Worth, TX$97KColumbus, OH$92KCharlotte, NC$97KIndianapolis, IN$88KDetroit, MI$88KNashville, TN$95K

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