Privacy Policy

At CVCraft, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

Personal Information

When you create an account or use our services, we may collect:

• Name and email address
• Profile information (such as profile picture)
• Resume content you upload or create
• Payment information (processed securely by Stripe)
• Communication preferences

Automatically Collected Information

When you access our services, we automatically collect:

• Device information (browser type, operating system)
• IP address and general location
• Usage data and analytics
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your resume uploads and generate formatted documents
• Process payments and manage subscriptions
• Send you service-related communications
• Respond to your inquiries and support requests
• Analyze usage patterns to improve user experience
• Detect and prevent fraud or abuse

3. Data Storage and Security

We implement industry-standard security measures to protect your data:

• All data is encrypted in transit using SSL/TLS
• Uploaded files are stored securely in the cloud with encryption at rest
• Payment information is handled by Stripe and never stored on our servers
• Access to personal data is restricted to authorized personnel only
• Regular security audits and vulnerability assessments

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Third parties that help us operate our services (AWS, Stripe, Google Cloud)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Export: Download your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at [email protected].

6. Cookies

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze site traffic and usage
• Improve our services

You can control cookies through your browser settings, though some features may not work properly if cookies are disabled.

7. Third-Party Services

Our services integrate with third-party providers:

• Google: Authentication and AI services
• GitHub: Authentication
• Stripe: Payment processing
• Cloud Providers: Secure file storage and infrastructure

Each of these services has its own privacy policy governing their use of your data.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide services. When you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or legitimate business purposes.

9. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Support: [email protected]