Lead, Executive Support

<p><em>At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.</em></p> <p>The Executive Support Team Lead is responsible for driving exceptional outcomes for our customers by ensuring that our Executive Support team is consistently achieving their goals. They lead and manage their team, providing strategic direction, ongoing coaching, data analysis, project management, and overseeing daily operations. This role includes leading, supervising, presenting, cross functional work, communication, and more. </p> <p>The Team Lead is a strong leader and figurehead for their team. They answer agent questions, handle escalations of their own, oversee key directives towards shared goals, and distribute critical updates to the team. The Team Lead proactively identifies opportunities for continuous operational improvement through root ca