Senior Digital Customer Success Manager - Americas

<h4><strong>About the Job:</strong></h4> <p>The Digital Led Customer Success Manager reports directly to the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts, guiding our new and existing customers through implementation and adoption with a heavy focus on 1:many outreach tactics and leveraging data to engage with the right customers at the right time. This is a relatively new team at LaunchDarkly, and the best candidate for this role will have a passion for customer success, experience leveraging data to manage a large customer portfolio, and an interest in helping to build a best-in-class Digital Led CS organization while executing at a high level.</p> <h4>Responsibilities:</h4> <ul> <li><strong>Customer Onboarding:</strong> Leverage customer journey data to understand which customers need additional support th