Customer Support Specialist

Headquarters: Rochester, New York URL: https://www.assignr.com Come Join Our Team! We strive to provide outstanding support to our customers, and we are looking for a team member to help us out. Most of our customer support is provided via email and Intercom messenger, with some support by phone and via Zoom web conference. As a member of the Assignr support team, you will: Respond to and handle tech support tickets, including resetting passwords, helping customers navigate and use the system, and scheduling/conducting short Zoom walk-throughs for more challenging support questions. Develop the technical support knowledge base of our software platform, including writing help documents and creating how-to video tutorials. Answer incoming customer phone calls to listen to and resolve issues, answer questions, and capture feedback for how Assignr can improve the user experience. Troubleshoot technical issues within the system and solve problems as they arise. Requirements Autonomy: W