Customer Success Manager

<p>As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most.</p> <p>We are looking to speak to candidates who are based in Amsterdam for our hybrid working model.</p> <h3>Key Responsibilities</h3> <p>Customer Advisory</p> <ul> <li>Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to