Regional Delivery CritSit Leader

Job Description The Regional Leader, Critical Situations owns how Sapiens resolves high-severity customer escalations across their region, and works to stop them recurring by spotting risk trends early. You lead a team of CritSit Managers, represent the function with customer C-level executives and the Sapiens senior leadership team, and bring Delivery, Customer Success, Sales, Engineering and Product together when customer trust is most exposed. The role carries commercial as well as operation…