Customer Service Admin - (AU Experience Required)

Headquarters: Philippines URL: https://jobs.workable.com/company/dcaVtKQqXr9FwBNppNCBH9/jobs-at-d2b Position : Customer Service Admin Salary : PHP 50,000- 65,000Working Hours : Brisbane Business HoursWork Type : Remote- Independent Contractor This is a full-time, remote role supporting Australian customers via phone and email. Working closely with the Senior Customer Service Lead—who will provide direct training and daily guidance—the primary focus is precision: strictly following established processes and ensuring every customer receives accurate information. ResponsibilitiesAnswer incoming customer calls during peak times when the Australian team is busy. Respond to customer emails and support tickets within the help desk. Provide order updates, tracking numbers, and delivery timeframes. Calmly and professionally address customer complaints, escalating them as appropriate. Manage out-of-stock (nil stock) orders by contacting customers, sending standard email notifications, and c