Client Account Specialist

Headquarters: Taguig, Metro Manila, Philippines URL: http://getmagic.com Client Account SpecialistDepartment: SupportEmployment Type: Full TimeLocation: PhilippinesReporting To: Andrea SantistebanCompensation: ₱38,000 / monthDescriptionFor over 10 years, Magic has connected top remote talent with fast-growing businesses — backed by Y Combinator and Sequoia Capital, with thousands of remote workers worldwide. When a business brings on a Magic assistant, the relationship doesn't run itself. That's where you come in. This is a post-sale, account-first role. You'll carry a book of client-assistant pairings and be accountable for how well each one works — from day one of onboarding through every milestone after. Inbound requests will come in, but fielding requests isn't the core of the job. The core is knowing your accounts well enough that you can spot what's about to go wrong before it does, get on a call, and fix it. Shift: Monday–Friday, 10 PM–7 AM PHT. Training runs 4 weeks across two