Dispatcher & Scheduling Coordinator

Headquarters: United States URL: https://diamondcaretransportation.com About us Diamond Care Transportation provides non-emergency medical transportation (NEMT) across the DC Metropolitan area, including wheelchair-accessible trips, for broker partners.  About the role This isn’t just answering phones and assigning trips. You’ll build driver schedules ahead of time, run the day-to-day operation, and be the first person to fix problems when they come up. Drivers and riders will come to you with questions, and you’ll be expected to know the answers, including our company policies. You’ll work directly with the owner, take direction from him, and carry it out with the drivers. It isn’t a supervisor title, but the role has real operational responsibility.  What you’ll do  Build daily, weekly and monthly driver schedules ahead of time using our scheduling tools Claim and manage trips on broker portals (MTM, Verida and others) Dispatch and adjust trips in real time when riders