Customer Success Manager, Services (US)

MISSION Our mission is to deliver everyone a sustainable income. Right now 25,000 business operators earn over $7B per year. We will not stop until 1B people every month are making money on Whop. ROLE You get new services and industrial customers live and successful on Whop: owners and ops leads who run field service, trades, and similar ops. You run onboarding, get them using the product, and set them up to grow. This is a highly entrepreneurial role with a lot of freedom. You own the customer’s first months on Whop. WHAT YOU’LL DO - Onboard new services customers and get them live fast - Move their payments and billing onto Whop - Roll out to additional locations for multi-site operators - Spot accounts at risk early and fix the problem yourself - Hand healthy, growing accounts to the account team WHAT WE’RE LOOKING FOR - Operator background in services, field service, or industrial businesses - Top performing CSM or onboarding lead in field service, industrial