Product Owner Service Resolution & Automation – Customer Service Transformation (m/f/d)

Job Description Today, handling a customer complaint often means manual, multi-touchpoint processes across the call center, the branch, and other departments. As Product Owner Service Resolution & Automation, you change that. You own the product that captures complaints and works them through to resolution, with the goal of full automation: validating the problem on its own, deciding the outcome in a decision matrix, and resolving the case without manual handovers. Where cases still need people…