Customer Service Representative II (Seasonal)

Headquarters: Texas, United States URL: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=41a778b2-3a5e-42c7-9770-87f62458fb3e&ccId=9200871460505_2 Work Setup: Remote/WAHEquipment: (BYOD) Bring-Your-Own-DeviceSalary: $16/hrThe Customer Service Representative II is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner. What does a day in the life of a Customer Service Representative look like?Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chatProvides in-depth information about products and services to customersResolves complex customer issues in a timely and efficient mannerFollow up with customers to ensure that their issues have been resolved to their satisfactionProperly and accurately document customer interactions in the organization’s CRMHandle cases