Bilingual Patient Services Representative

Headquarters: Ciudad de México, Mexico URL: https://resolv.global We are hiring Bilingual Patient Services Representatives to join a growing healthcare support team in a fully remote role based in Mexico.In this position, you will serve as an important point of contact for patients and healthcare providers, supporting both inbound patient calls and proactive outbound outreach. You will help patients with appointments, follow-ups, general nonclinical questions, and other patient-support needs while ensuring every interaction is handled professionally, accurately, and with care.This is a great opportunity for someone with healthcare, medical office, patient services, healthcare contact center, insurance, or scheduling experience who is comfortable working in a structured, high-accountability environment.What You'll DoHandle inbound patient calls, messages, appointment requests, callbacks, and general nonclinical inquiries.Schedule, reschedule, confirm, and cancel appointments according t