Service Desk Lead
Listing sourced from adzuna on 10/23/2026. CVCraft does not host this job; clicking Apply redirects to the source.
Job Description
GovCIO is currently hiring for a Service Desk Lead oversees daily IT support operations, manages service desk staff, ensures timely ticket resolution, maintains service levels, and drives continuous improvement using ITIL and ServiceNow. The Service Desk Lead is a front-line operations leader who ensures fast, high-quality end user support across Tier 1 and Tier 2 in a secure, mission focused ITSM environment. Team is split between five (5) regional data centers. This role sets the tone for ser…
Salary Context for Cloud Engineer
The US national median for Cloud Engineer is $135,000; in Washington the median is $175,500 (+30% vs national).
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