Service Performance / SLA Analyst (Journeyman)
Listing sourced from adzuna on 10/29/2026. CVCraft does not host this job; clicking Apply redirects to the source.
Job Description
DecisionPoint seeks a Journeyman Service Performance / SLA Analyst to lead performance measurement, service-level governance, operational analytics, and performance reporting for the USMEPCOM ENLIST program. This role develops and maintains key performance indicators, Service Level Agreements, and Service Level Objectives while analyzing service data to identify trends, risks, recurring issues, and opportunities for improvement. The Service Performance / SLA Analyst will support the ITSM Plan a…
Salary Context for Site Reliability Engineer
The US national median for Site Reliability Engineer is $155,000; in Chicago the median is $162,750 (+5% vs national).
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