Research Operations Lead

<p>The best teams don't treat customer understanding as a checkpoint. They build it into the work: learning how customers see the world, carrying that perspective into everyday decisions, and making better products because of it.</p> <p>At Mercury, research is a democratized practice. Designers and PMs talk directly to customers, and Research Operations builds and runs the system that makes that fast, high quality, and ethical. We're looking for a Research Operations Lead to build and run that program as Mercury scales. You've done this before and have a clear point of view on how it should work. This is a builder and maker role, with most of your time spent running and improving the program yourself.</p> <p><em>*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.</em></p> <p><strong>In this role, you will:</strong>&lt