Bilingual Customer Service Representative I - Spanish/English - Bronx, NY

Essential Duties and Responsibilities: - Coordinate and process intake referrals received via incoming calls, voicemail, email, or other designated channels. - Respond to inquiries, provide general program information, and refer clients or providers to appropriate agencies or resources in accordance with established guidelines. - Perform initial eligibility screening for services using defined criteria and procedures. - Review and screen applications and supporting documentation for completenes…