Applied Scientist - LLMs / Agentic AI (all genders)

THE ROLE & THE TEAM In Customer Care Technology, we build the intelligent applications and infrastructure driving the full customer journey, supporting millions of customers and thousands of customer care specialists. We are seeking an Applied Scientist to join our Berlin-based Applied Science team in a business-critical role. In this position, you will design, build, and scale cutting-edge AI systems, leveraging a mix of Deep Learning, LLMs and Agentic workflows for high-volume production, dir…