Customer Success Manager

Headquarters: Remote URL: https://retr.app/ About RETR RETR is a mortgage market intelligence platform. Loan officers use us to find the real estate agents worth building relationships with, mortgage companies use us to recruit top producers, and lenders use us to decide who to lend their money through. More than 55% of the Top 100 mortgage lenders are customers. We were founded in 2022, we are bootstrapped and profitable, and we have never taken outside money. We grew because loan officers told other loan officers about us. That word of mouth is the whole company in one sentence, and it is why customer outcomes are not a service function here. They are the growth engine. We are fully remote and we operate on a few principles: lead with value, do the right thing, be generous without keeping score. We hire for honesty, integrity, fairness, accountability, and excellence, and we have very little appetite for process that does not earn its place. The role This is one of the first Customer