Senior CCaaS Production Support Engineer
Listing sourced from adzuna on 10/8/2026. CVCraft does not host this job; clicking Apply redirects to the source.
Job Description
Senior CCaaS Production Support Engineer (Genesys Cloud / Amazon Connect / NICE CXone) Minnetonka Mills, MN (Onsite) Must-Have Skills (Senior CCaaS Production Support Engineer) * CCaaS Platforms: Genesys Cloud, Amazon Connect, NICE CXone * Production Support & L2/L3 Support for enterprise contact center platforms * Incident Management & Major Incident Response * Root Cause Analysis (RCA) and Problem Management * Troubleshooting call flows, routing, IVR, voice, and contact center services * Vend…
Salary Context for Cloud Engineer
The US national median for Cloud Engineer is $135,000; in Minneapolis the median is $148,500 (+10% vs national).
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