Sr. Specialist, Crisis Communications

<p>At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.</p> <p> Lyft's Trust and Safety team is looking for an experienced crisis communicator to own our most complex escalated cases and help strengthen the team's operational maturity. This person will own end-to-end response for high-severity and high-visibility incidents, aligning strategy and messaging across T&S, Comms, Legal, and Policy, while also mentoring specialists, contributing to quality and process standards, and representing the team in cross-functional forums. You'll be a trusted voice in the room when incidents require executive visibility, and a steady presence helping specialists build their own judgment.</p> <p>You should be comfortable owning ambiguity — leading a case from first alert through resolution and retrospective learning, translating