Senior Customer Support Systems Administrator

<p>We're looking for a skilled System Administrator to join our Customer Support Operations & Strategy team. In this role, you'll be the backbone of our support infrastructure - ensuring that our systems are secure, reliable, and always optimized for performance. As Mercury's Zendesk ecosystem and CS tech stack continue to grow in scope and complexity - and as we move toward a bank charter* - this role is increasingly central to how we scale, automate, and govern our systems. If you're excited about building creative solutions and making a tangible impact on customer & agent experience, we'd love to hear from you!</p> <h3><strong>What You'll Do:</strong></h3> <ul> <li><strong>Zendesk Administration:<br></strong> <ul> <li>Manage our Zendesk implementation - both intraday maintenance and supporting Zendesk through strategic business growth</li> <li>Work alongs