Business Analyst, Call Center Technology: UCM App Team
Listing sourced from adzuna on 9/13/2026. CVCraft does not host this job; clicking Apply redirects to the source.
Job Description
Description: Hybrid 4/1 in Charlotte, NC Our client is seeking a Business Analyst, Call Center Technology: UCM App Team to support the Unified Case Management application that enables call center operations. The role will collect and author business requirements, perform hands-on configuration using JSON, write and execute SQL to inform prioritization and validation, conduct unit and user acceptance testing, and deploy and monitor changes. The ideal candidate will manage end-to-end enhancements…
Salary Context for Business Analyst
The US national median for Business Analyst is $88,660; in Charlotte the median is $90,433 (+2% vs national).
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