Job for Service Desk Lead at Scottsdale, AZ

Role Summary The Service Desk Lead is responsible for managing day-to-day service desk operations and ensuring consistent delivery of high-quality end-user support across phone, chat, email, self-service, and walk-in channels. The role drives SLA compliance, customer experience, operational discipline, team productivity, escalation handling, knowledge management, and continuous service improvement. Key Responsibilities Service Desk Operations Manage daily Service Desk operations across voice, c…