Team Lead Cloud

Key Responsibilities Ensure adherence to and exceedance of customer SLAs through holistic issue resolution. Review, manage, and escalate support tickets when required. Lead and mentor a team of Cloud Engineers, providing technical direction and hands-on support as an L3 escalation point. Participate in and drive root cause analysis and long-term solutions for recurring issues. Communicate effectively with clients via tickets, calls, and periodic review meetings. Evaluate team performance and pr…