Technical Business Analyst - Charlotte, NC
Listing sourced from adzuna on 9/1/2026. CVCraft does not host this job; clicking Apply redirects to the source.
Job Description
Role Summary We are seeking a Technical Business Analyst with expertise in Telecom, IVR, and Conversational AI to bridge business requirements and technical solution delivery. The ideal candidate will work with stakeholders, architects, and engineering teams to define, document, and deliver customer experience solutions leveraging Google Dialogflow CX, Genesys Cloud CX, and telecom platforms. Key Responsibilities Gather and document business requirements across customer service, retention, bill…
Salary Context for Business Analyst
The US national median for Business Analyst is $88,660; in Charlotte the median is $90,433 (+2% vs national).
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