Business Analyst (IVR)
Listing sourced from adzuna on 9/2/2026. CVCraft does not host this job; clicking Apply redirects to the source.
Job Description
Job Title: Business Analyst (IVR) Location: Charlotte, NC (5 days onsite) Duration: long term Role Overview: We are seeking a skilled Business Analyst contractor to join our Virtual Channels team. The ideal candidate will have a background in Customer Experience (CX) Design for Voice/Chat Applications OR expertise in Artificial Intelligence (AI), Natural Language Understanding (NLU), and Natural Language Processing (NLP). This role involves technical and functional analysis and design to improv…
Salary Context for Business Analyst
The US national median for Business Analyst is $88,660; in Charlotte the median is $90,433 (+2% vs national).
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