Business Analyst
Listing sourced from adzuna on 9/1/2026. CVCraft does not host this job; clicking Apply redirects to the source.
Job Description
Role Descriptions: Business Analyst Genesys Contact CentreKey ResponsibilitiesConduct workshops with business stakeholders and contact centre operations teams.Gather| analyse| and document business requirements| user stories| process flows| and acceptance criteria.Define future-state customer journeys across voice| chat| email| and digital channels.Work with Genesys architects to define:oIVR call flowsoRouting strategiesoAgent desktop requirementsoReporting and analytics requirementsManage requ…
Salary Context for Business Analyst
The US national median for Business Analyst is $88,660; in New York the median is $119,691 (+35% vs national).
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