Team Manager - Product Support

To lead a team of technical support advisors to ensure they are understanding the needs of our customer, offering an accurate resolution with a commercial focus. You are accountable for your people to consistently deliver an excellent level of customer service to all customers. To act as a point of escalation for our people and our customers. Hybrid - 3 days in our Newcastle office (global headquarters) - Drives Engagement where people are motivated to do their best to help the business, custom…