Product Support Technician (Remote)
Listing sourced from adzuna on 8/27/2026. CVCraft does not host this job; clicking Apply redirects to the source.
Job Description
Position Purpose: The Product Support Technician is responsible for handling Tier 1 support calls, guiding callers through problem resolution, managing open tickets, escalating when appropriate, and sharing insights and information to fellow team members. As a Product Support Technician, you will actively listen to and enable end users with solutions to common problems. In addition, you will be responsible for call documentation and escalation as necessary. Key Responsibilities: 30% Support & …
Salary Context for Product Manager
The US national median for Product Manager is $138,360; in Atlanta the median is $145,278 (+5% vs national).
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