Senior Manager, Launch Excellence

About the Role At Uber, great products are only as good as the experiences they create - and customer experience doesn't begin when a ticket arrives. It begins the moment a new feature or product launch decision is made. Ensuring that customer experience is at the forefront of the design and build of every new product feature, enhancement, or net new launch means we must influence product design upstream - before painful experiences occur or support issues arrive at our doorstep. This is the fo…