CCaaS Support Engineer
Listing sourced from adzuna on 8/20/2026. CVCraft does not host this job; clicking Apply redirects to the source.
Job Description
We are seeking a skilled CCaaS Support Engineer with experience preferably in Amazon Connect, and/or Genesys Cloud, any other Contact Center as a Service (CCaaS) platforms. The ideal candidate will have hands-on experience providing Level 1 and Level 2 support, including managing Interactive Voice Response (IVR) systems, call flows / routing and managing MAC requests. This role requires a proactive problem solver with a good understanding of contact center technologies and a passion for deliver…
Salary Context for Software Engineer
The US national median for Software Engineer is $132,270.
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