Strategic Customer Success Manager

<h3><strong>The Role</strong></h3> <p>As a Strategic Customer Success Manager, you are a trusted technical and business advisor helping our most significant strategic accounts navigate their long-term roadmaps on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a book of G2000 business, acting as a strategic partner to C-suite and technical leaders to align MongoDB’s capabilities with their multi-year IT transformations. You’ll drive customer retention, proactive consumption, and executive-level advocacy. You’ll build deep relationships with CIO/CTO personas, understand the nuances of complex market challenges, and orchestrate global resources to deliver transformative business value where your customers need it most.</p> <h3><strong>Key Responsibilities</strong></h3> <p><strong>Customer Advisory</strong></p> <ul> <li>Proactively identify and mitigate com