Specialist - Customer Success

Job Description About the Role The Customer Success Specialist will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from Freshworks suite of products. Role Requirement: ● Engage proactively with customers using the engagement model (based on customer segment) laid out ● Understand and document customer’s business flow (for large customers) and deep understanding of use-cases ● Have deep product knowledge of all pro…