Customer Experience (CX) Insights Analyst
Listing sourced from adzuna on 8/5/2026. CVCraft does not host this job; clicking Apply redirects to the source.
Job Description
The Customer Experience (CX) Insights Analyst plays a critical role in helping John Hancock become the 1 choice for customers by ensuring customer feedback is translated into meaningful business action. As part of the Voice of the Customer (VoC) team, this role goes beyond traditional reporting and insight generation. The successful candidate will identify customer friction points across journeys, uncover root causes, align stakeholders around opportunities, and help orchestrate actions that dr…
Salary Context for Project Manager
The US national median for Project Manager is $96,000; in Boston the median is $124,800 (+30% vs national).
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