Senior Analyst - WFM - Diya Systems

Job description: Best fit schedules Staffing techniques for various channels Assigning schedules based on various scenarios striking a balance between business needs Scheduling accuracy and gaps to improve the same Understanding the base-line forecast Identifying the changes in business which will have direct impact on forecast and scheduling Recommendation to the operations (OT s, schedule change with respect to sudden change in trend etc.) Scheduling in excel without the help of any eWFM tool…