Business Analyst - Genesys
Listing sourced from adzuna on 7/30/2026. CVCraft does not host this job; clicking Apply redirects to the source.
Job Description
Business Analyst - Contact center - Genesys Houston TX Hybrid Key Responsibilities Contact Center & AI Transformation Lead business analysis activities for Genesys Cloud migrations and contact center modernization initiatives. Define and document business requirements for Genesys AI capabilities, including: Agent Assist Automated Post-Call Work (ACW) Summarization AI-Driven Quality Management and Post-Interaction Analysis Intelligent Routing and Workforce Optimization capabilities Partner with …
Salary Context for Business Analyst
The US national median for Business Analyst is $88,660; in Houston the median is $93,093 (+5% vs national).
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