Manager-Service management (airline domain)

Accelya is looking for a Manager - Service Management to lead our support operations. You'll be responsible for overseeing incident triage, managing a team of L2 analysts and leads, and ensuring the efficient and effective resolution of incidents. This role requires a proactive leader with strong Airline domain knowledge in Billing & Settlement and Agency commissions management , excellent communication skills, and the ability to drive continuous improvement within the support process. Duties &…