Senior Genesys Business Analyst – Customer Contact Center & AI Transformation (Genesys Cloud)
Listing sourced from adzuna on 7/28/2026. CVCraft does not host this job; clicking Apply redirects to the source.
Job Description
Title: Senior Business Analyst – Customer Contact Center & AI Transformation (Genesys Cloud) Location: Houston, TX (4 days onsite) Duration: Long Term Rate: W2 Description: Contact Center & AI Transformation •Lead business analysis activities for Genesys Cloud migrations and contact center modernization initiatives. •Define and document business requirements for Genesys AI capabilities, including: oAgent Assist oAutomated Post-Call Work (ACW) Summarization oAI-Driven Quality Management and Post…
Salary Context for Business Analyst
The US national median for Business Analyst is $88,660; in Houston the median is $93,093 (+5% vs national).
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