Analyst, Business Planning & Forecasting

<p>At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.</p> <p>Lyft is seeking a Senior Analyst to join our Business Forecast & Planning team within Customer Care Operations. This role sits at the center of forecasting and capacity strategy for our global support organization, translating complex operational and business signals into clear, actionable plans. You'll partner closely with operations leadership to keep resourcing aligned with the business, separating what truly matters from the noise, and helping shape decisions that affect how we staff and scale support.</p> <h2><strong>Responsibilities:</strong></h2> <ul> <li>Support the development and upkeep of the models and frameworks that connect business drivers to staffing and resourcing decisions</li> <li>Translate large, complex, an