Junior Contact Center Agent

Annual gross salary range: Min. 15,732€ - Max. 17,805€ (depending on experience). Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services. We are focused on our clients’ activities and take responsibility for carrying them out on their behalf. We are currently looking to grow our team with a Junior Contact Center Agent (Roadside Assistance - German Speaker) for our fully remote project. What will your responsibilities be? Providing roadside assistance in a safe, professional, and timely manner; Acknowledging and resolving customer complaints; Processing inquiries received via phone; Identifying customer needs and helping customers using specific features; Analyzing and reporting product malfunctions; Assisting in training new employ