Client Success Manager (CSM - HR) – NYC - Fully Remote

This is a remote position. About the role Our ideal candidate will make clients feel taken care of. You are not preparing deliverables, you are the operator who makes sure every client knows what is happening with their work, what we need from them, and when. You sit between the client and the tax team for non-technical matters, and your job is to keep things moving without the client ever feeling chased or ignored, while maintaining appropriate and professional email etiquette. What we offer -…