Software Escalation Engineer

Job Description Responsible for handling customer support escalations to R&D, ensuring a customer-first focus. Work closely with internal engineering teams and customer-facing teams to resolve escalated issues, including necessary code fixes or coordination with R&D/Engineering teams. Review customer escalations to R&D, and improve the process for case escalations by defining when a case needs escalation and ensuring all necessary data is included. Write scripts and provide code-based solutions…