Workforce Management Real - Time Analyst
Listing sourced from adzuna on 6/26/2026. CVCraft does not host this job; clicking Apply redirects to the source.
Job Description
We are looking for full-time Workforce Management Real-Time Analysts (WFM RTA) who will be responsible for managing and monitoring the contact centers real-time operational performance. This role involves analyzing call center metrics, making real-time adjustments to staffing, and ensuring optimal service levels and efficient operations. The RTA will work closely with CS Managers, Supervisors, and contact center agents to balance workloads and maintain service standards. Additionally, the RTA w…
Salary Context for Data Analyst
The US national median for Data Analyst is $84,000.
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