Senior Product Manager, Post Sales

<p>The IT Go-to-Market (GTM) organization builds and operates the technology platforms that enable the end-to-end customer lifecycle, spanning Sales, Revenue Operations, Customer Support, Customer Success, and Professional Services.</p> <p>As a Senior Product Manager on the IT GTM team, you will own the product strategy and roadmap for post-sales technology platforms, including CRM, Service Cloud, support operations, customer portals, AI-enabled support capabilities, and enterprise integrations.</p> <p>You will partner with business and engineering leaders to define product vision, prioritize investments, and deliver scalable solutions that improve customer and agent experiences, drive operational efficiency, and support business growth.</p> <p>We are looking to speak to candidates who are based in Palo Alto, New York City, Seattle, or Austin for our hybrid working model.</p> <h3>Responsibilities</h3> <p>Domain Expertise