Director of Operations MSP Service Delivery

Director of Operations, MSP Service Delivery Location: Fully Remote bdManagedIT is a Managed IT Services Provider based in Madison, Georgia. We help businesses stay secure, supported, and running smoothly through reliable IT service, clear processes, and trusted relationships. We are hiring a Director of Operations, MSP Service Delivery to help lead the day-to-day operational engine of the company. This role is responsible for creating structure, improving accountability, strengthening service delivery, and helping the team follow through on the right priorities. The right person will be a hands-on operational leader who understands MSP service work. This person must be close enough to the work to guide priorities, spot what is stuck, hold the right people accountable, and keep the team moving. This role is focused on leading the work, improving systems, and creating consistency. It is not built around personally fixing every technical issue. Key Responsibilities Service Delivery &