Associate Director, IT Service Management
Listing sourced from adzuna on 6/15/2026. CVCraft does not host this job; clicking Apply redirects to the source.
Job Description
Reporting to AVP, Enterprise Infrastructure and Operations, the Associate Director of ITSM is a strategic leader responsible for designing, implementing, and improving IT service delivery frameworks that align technology services with business needs. The role emphasizes strong oversight of external partners to ensure effective and reliable service delivery. A key priority is leading the modernization of the DFCI IT Service Catalog, building related workflows in a shared ServiceNow instance, and…
Salary Context for Business Analyst
The US national median for Business Analyst is $88,660; in Boston the median is $115,258 (+30% vs national).
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