Customer Success Engineer

Key Responsibilities: Handle escalated customer tickets (L2) , perform in-depth root cause analysis, and drive timely resolution . Communicate with customers primarily via e-mail , and also through Slack, MS Teams and phone as needed. Collaborate cross-functionally with Product, Engineering, QA, Design and DevOps teams to investigate and resolve platform-level issues. Apply a structured and data-driven approach to debugging issues in areas such as API integration, campaign workflows, user inter…